FAQ

Reach out anytime at support at getshoppoint.com or follow us on social media for updates, tips, and cashback hacks.

💸 Cashback & Rewards

How does Shoppoint App work?

Just snap a valid receipt from any store and earn cashback instantly. Every approved receipt adds to your wallet.

Which stores or purchases are eligible?

All stores are eligible. Supermarkets, restaurants, fuel stations, pharmacies as long as it’s a real receipt with a clear date, total, and item list, we’ve got you covered.

How much cashback can I earn?

It varies based on your activity, receipt quality, missions completed, and bonus promos. But the more you spend, snap, and engage, the more you earn.

When do I get my cashback?

Most rewards are credited instantly after your receipt is approved — usually within minutes. Some may take a few hours depending on volume.

📱 Using the App

How do I snap a receipt?

Tap the Snap button in the app, align the full receipt in the frame, and capture. We’ll handle the rest.

What if my receipt is rejected?

We’ll let you know why — common reasons include blurry images, missing details, duplicate submissions, or handwritten notes. You can try again with a clearer photo.

Can I track my spending?

Yes! Every approved receipt helps you track where your money goes, with insights into your top categories, total spend, and more.

What is the “Check Price” feature?

It lets you compare prices in your area, track price changes on popular items, and see weekly spending trends — so you never overpay again.

🔐 Privacy & Security

Do you sell my data?

Nope. Never. Your data stays private and is used only to help you earn better rewards and insights. You’re in full control.

Is Shoppoint safe to use?

Absolutely. We use encrypted systems and follow global data protection standards to keep your information secure.

🧩 Missions & Bonuses

What are Missions?

Missions are fun challenges like snapping a certain number of receipts or shopping in specific categories that earn you extra points or badges.

How do I earn more points?

Join missions, snap regularly, refer friends, and stay active. You’ll level up faster and unlock better bonuses.

💼 Account & Support

Can I use Shoppoint in any country?

We’re live in select regions right now, but expanding fast. Check the app or website for updates on where we operate.

I changed phones — do I lose my account?

Not at all. Just log in with your registered phone number or email, and your rewards and history will be right there.

Need help or want to talk to support?

Tap the Help button in the app or email us at support@getshoppoint.com — we’re here to help.

Join thousands of smart shoppers getting cashback every time they spend. Sign up to get updates, exclusive offers, and rewards in your inbox.

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